OM
Odette M

1 reviews | Active since Feb 2014

31 Aug 2023, 12:15

Sanlam, good at ignoring clients

If there was a negative rating, i would have given it to them. I have been trying since yesterday to contact them on +***3, +***7, and no one can assist me with my policy. I even sent emails but no one is getting back to me. Clearly at claim stage, they will ignore you until you give up......

0
Replies (3)
Sanlam
Sanlam's reply31 Aug 2023, 13:25
Official
Good day Odette 
 
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
OM
Odette M's update31 Aug 2023, 14:12
Reviewer Update
Sanlam icover Plan Number ***
Sanlam
Sanlam's reply01 Sept 2023, 09:51
Official
Good day Odette 
 
We have received confirmation that feedback was provided to you by Sanlam SKY.
 
Regards
Sanlam Client Care