1 reviews | Active since Jan 2017

04 Sept 2018, 13:53

Sanlam giving terrible service

Bad service from their side. I have left a message on their website for them to contact me back, still waiting for them to call me back.

I have asked them to update my policy payment date, that also hasn't been done.

Why such terrible service?

0
Replies (2)
Sanlam
Sanlam's reply04 Sept 2018, 14:51
Official

Good day

Thank you for bringing this matter to our attention . We acknowledge receipt of your complaint and will refer this to the relevant department for investigation.

Regards,

Client relations

Sanlam
Sanlam's reply05 Sept 2018, 14:24
Official

Dear Customer

Thank you for your time and effort taken to voice your dissatisfaction with our office. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per your discussion with our consultant the matter has been resolved.

Kind regards,

Client Relations Team