Sanlam giving me problems

Item: Sanlam
Rating: 1
Author: Minenhle M

I have an investment policy with Sanlam and have been trying to cancel it and claim my money and they have not gotten back to me in over a month now I have called them several times and they promise me good feedback and no positive response back I don’t know what to do anymore they sometimes hang up on my calls

Helpful (0)

Replies (4)

Sanlam's replyOfficial

01 Apr 2022, 07:46

Dear Minenhle

We are sorry to of your experience with us. We have escalated your matter to the relevant department for further handling.

Regards
Sanlam Client Relations

Sanlam's reply01 Apr 2022, 07:46

Official

Dear Minenhle

We are sorry to of your experience with us. We have escalated your matter to the relevant department for further handling.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

01 Apr 2022, 08:20

Dear Minenhle

Please confirm your investment plan number in the private field for further investigation.

Regards
Client Relations

Sanlam's reply01 Apr 2022, 08:20

Official

Dear Minenhle

Please confirm your investment plan number in the private field for further investigation.

Regards
Client Relations

Sanlam's replyOfficial

01 Apr 2022, 09:12

Dear Minenhle

Thank you for the information. Your matter was escalated to our SKY department for further handling.

Regards
Client Relations

Sanlam's reply01 Apr 2022, 09:12

Official

Dear Minenhle

Thank you for the information. Your matter was escalated to our SKY department for further handling.

Regards
Client Relations

Sanlam's replyOfficial

04 Apr 2022, 09:46

Dear Minenhle

We received feedback t hat our consultant made contact with you to discuss your complaint further. We trust that your matter has been resolved to your satisfaction.

Regards
Sanlam Client Relations

Sanlam's reply04 Apr 2022, 09:46

Official