Sanlam Gap- very dissapointing

Sanlam Gap is useless. I completed all claim forms less than a month after an operation, everything submitted correctly and 45 days later, after numerous follow up emails and calls, my claim is STILL not finalised. I get the same answer every time I call "they will escalate with the insurers" and then nothing! My emails don't even get responded to. Absolute waste of money every month. Do not recommend at all.