Sanlam Gap ****ming

I submitted a claim on the 25th April 2025, I got no response until the 29th where they eventually acknowledged though my financial advisor. Since then we both got no feedback what so ever. Claim is not even processed. I was lucky one day to get hold of one consultant by the ne Katlego who told me she was escalating the matter. Till not nothing has be resolved, phone lines are not attended. Advisor can't get hold of them either. We are being ****med as the debit orders goes through religiously. Pathetic if you ask me! Infact I need to be refunded all my premiums so I can move to where business is respected.!!!!