SANLAM GAP HAS A BIG STAFF GAP!

GAP Claims according to Sanlam Gap cover they process a claim within 7 days. 21 days later we are still waiting. A call to Sanlam and endless music we finally got to a young lady who had no clue on what to do. Her only response to all our questions was '' Yes' We finally go to talk to Lucile her supervisor and she found our claim - apologized that it had not been processed - checked all our documents were there and said if it was not finalized by close of business it would be done by Thursday morning - reference *** Well what do we receive a few hours later - an email from Sanlma Gap advisign us they will not process the claim until all the documents are received Well no 1 - Lucile checked and said all there no2 - if you send and email that says there are missing documents do you not say what is missing or should we read that in our tea leaves.

SANLAM get your act together - your staff are not trained and you are frustrating your client - I am a client with several of our services - please do something!