CS
Cheryl S
1 reviews | Active since Apr 2014
08 Apr 2025, 15:39
SANLAM GAP
I had an Operation in Early Feb 2025. I submitted Claims to *** and the feedback is terrible. SANLAM GAP have been taking my premiums for almost 10 years and when I need then they are like ghosts that simply dont exist. 30 Minutes on the phone an none the wiser to the progress of my Claims. The only thing you ever receive ore automated acknowledgments if you try contact them on email. This is the worst kind of service I have ever experienced and I am currently R40k out of pocket!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please and someone competent contact me and let me know what the hell is going on!
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
08 Apr 2025, 15:44Good afternoon Cheryl
We are sorry to hear about the poor service you have received and have arranged for you to be contacted.
Regards
Sanlam Client Care
We are sorry to hear about the poor service you have received and have arranged for you to be contacted.
Regards
Sanlam Client Care
Sanlam's reply08 Apr 2025, 15:44
Official
Good afternoon Cheryl
We are sorry to hear about the poor service you have received and have arranged for you to be contacted.
Regards
Sanlam Client Care
We are sorry to hear about the poor service you have received and have arranged for you to be contacted.
Regards
Sanlam Client Care
Sanlam's replyOfficial
08 Apr 2025, 16:28Hello Cheryl
We have received feedback that Sanlam Gapcover has been in touch with you. Please respond to the email for further assistant.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you. Please respond to the email for further assistant.
Regards
Sanlam Client Care
Sanlam's reply08 Apr 2025, 16:28
Official
Hello Cheryl
We have received feedback that Sanlam Gapcover has been in touch with you. Please respond to the email for further assistant.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you. Please respond to the email for further assistant.
Regards
Sanlam Client Care
CS
Cheryl S's updateReviewer Update
25 Apr 2025, 08:28Well 10 Minutes after this review someone did contact me and again still no money in my account. I am so over this pathetic service and I must put up with contact calls about outstanding payments!!
Just get on with it and Pay me my claims now
Just get on with it and Pay me my claims now
CS
Cheryl S's update25 Apr 2025, 08:28
Reviewer Update
Well 10 Minutes after this review someone did contact me and again still no money in my account. I am so over this pathetic service and I must put up with contact calls about outstanding payments!!
Just get on with it and Pay me my claims now
Just get on with it and Pay me my claims now
Sanlam's replyOfficial
25 Apr 2025, 08:45Good day Cheryl
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
Sanlam's reply25 Apr 2025, 08:45
Official
Good day Cheryl
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
We are sorry to hear that you have not yet been assisted and have reached out to Sanlam Gapcover for assistance.
Regards
Sanlam Client Care
CS
Cheryl S's updateReviewer Update
25 Apr 2025, 12:00Well following your automated response above, I called Gap Claims myself!!!!!
PATHETIC Service - I am told my accounts submitted on numerous ocsassions are still outstanding WTAF. Only for them all of a sudden to be located and now at the end of APRIL!!!!!! (Submitted FEB) will claim be processed. KINDLY ESCALATE URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Appalled at yuor service
PATHETIC Service - I am told my accounts submitted on numerous ocsassions are still outstanding WTAF. Only for them all of a sudden to be located and now at the end of APRIL!!!!!! (Submitted FEB) will claim be processed. KINDLY ESCALATE URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Appalled at yuor service
CS
Cheryl S's update25 Apr 2025, 12:00
Reviewer Update
Well following your automated response above, I called Gap Claims myself!!!!!
PATHETIC Service - I am told my accounts submitted on numerous ocsassions are still outstanding WTAF. Only for them all of a sudden to be located and now at the end of APRIL!!!!!! (Submitted FEB) will claim be processed. KINDLY ESCALATE URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Appalled at yuor service
PATHETIC Service - I am told my accounts submitted on numerous ocsassions are still outstanding WTAF. Only for them all of a sudden to be located and now at the end of APRIL!!!!!! (Submitted FEB) will claim be processed. KINDLY ESCALATE URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Appalled at yuor service
Sanlam's replyOfficial
25 Apr 2025, 13:14Hello Cheryl
We have relayed the message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply25 Apr 2025, 13:14
Official
Hello Cheryl
We have relayed the message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Apr 2025, 15:15We have received notification that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply25 Apr 2025, 15:15
Official
We have received notification that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care