JG
Jacques G
1 reviews | Active since Mar 2016
02 Jun 2025, 22:37
SANLAM GAP : Disappointed and frustrated - such a bad first experience
Review for Sanlam Gap So disappointed........been with Sanlam Gap for more than 10 years..........first claim ever........submitted my claims more than 2 weeks ago.......three phone calls and get told they escalating......receive two emails tonight with the heading processing......best of all is they have processed the claims incorrectly and only covering one of the two scans I had done on the 7th, even though I have comprehensive cover ........poor administration......so utterly frustrated 😡
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
03 Jun 2025, 07:25Good morning Jacques
We are sorry to learn of your negative service experience and would like to assist in sorting the matter out.
Please provide us with your ID number, via private reply.
On receipt of it, we will arrange for the responsible team to contact and assist you.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and would like to assist in sorting the matter out.
Please provide us with your ID number, via private reply.
On receipt of it, we will arrange for the responsible team to contact and assist you.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply03 Jun 2025, 07:25
Official
Good morning Jacques
We are sorry to learn of your negative service experience and would like to assist in sorting the matter out.
Please provide us with your ID number, via private reply.
On receipt of it, we will arrange for the responsible team to contact and assist you.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and would like to assist in sorting the matter out.
Please provide us with your ID number, via private reply.
On receipt of it, we will arrange for the responsible team to contact and assist you.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
JG
Jacques G's updateReviewer Update
03 Jun 2025, 13:06Promises promises.............still no call and trying to get hold of Gap and I've been waiting on the phone for almost 25 minutes............shocking
JG
Jacques G's update03 Jun 2025, 13:06
Reviewer Update
Promises promises.............still no call and trying to get hold of Gap and I've been waiting on the phone for almost 25 minutes............shocking
Sanlam's replyOfficial
03 Jun 2025, 13:55Hello Jacques
Sanlam Gapcover will be in touch with you.
They handle all requests in the order that they have received it.
Regards
Sanlam Client Care
Sanlam Gapcover will be in touch with you.
They handle all requests in the order that they have received it.
Regards
Sanlam Client Care
Sanlam's reply03 Jun 2025, 13:55
Official
Hello Jacques
Sanlam Gapcover will be in touch with you.
They handle all requests in the order that they have received it.
Regards
Sanlam Client Care
Sanlam Gapcover will be in touch with you.
They handle all requests in the order that they have received it.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Jun 2025, 10:24Good morning Jacques
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply04 Jun 2025, 10:24
Official
Good morning Jacques
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care