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Jacques G

1 reviews | Active since Mar 2016

11 Jun 2025, 15:11

Sanlam Gap Cover.........STAY AWAY.......putting the Sanlam name in bad light

I am extremely disappointed with Sanlam Gap Cover. I was explicitly told that my claim for MRI scans would be paid out by yesterday. Instead, I now receive yet another vague update, claiming the claim is still with the Claims Department and being assessed – despite no new information being requested from me and the claim already being weeks old.

This feels like a classic delay tactic. First, I get told the claim is approved, then the payout date comes and goes, and suddenly it's under assessment again?

It’s unacceptable to keep customers in limbo like this, especially when we rely on these funds to cover critical medical expenses. The turnaround time for communication (10 working days for an email?) is just as frustrating.

To anyone considering Sanlam Gap: Stay far away. The experience has been nothing but stress, broken promises, and poor service. What a letdown.

0
Replies (9)
Sanlam
Sanlam's reply11 Jun 2025, 17:08
Official
Good evening, Jacques

We are sorry to learn of your negative service experience and have arranged for you to be contacted and assisted.

Regards
Sanlam Client Care
JG
Jacques G's update11 Jun 2025, 19:57
Reviewer Update
Good evening,
Just an automated message..........please get Sanlam Gap Cover to finalise my claim and pay me.
I'm not going to be another victim of their poor business ethics. If I do not get confirmation of payment by close of business tomorrow, I'll be taking this to other social media platforms. I do have contacts in the media and other severa complaints against Sanlam Gap Cover, so please take this seriously.
Sanlam
Sanlam's reply12 Jun 2025, 07:19
Official
Good morning Jacques

We have relayed your message to Sanlam Gapcover.

Regards
Sanlam Client Care
JG
Jacques G's update12 Jun 2025, 12:21
Reviewer Update
Still no contact from Sanlam Gap Cover?
Sanlam
Sanlam's reply12 Jun 2025, 12:47
Official
Hello Jacques

We have again followed up with Sanlam Gapcover.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Jun 2025, 13:27
Official
Hello Jacques

We have received feedback that Sanlam Gapcover has been in touch with you.

Regards
Sanlam Client Care
JG
Jacques G's update17 Jun 2025, 18:42
Reviewer Update
Yet again we wait........promised to have my claim paid out today and nothing.......stalling tactics. You guys at Sanlam Gap Cover really put the Sanlam name to shame. I've had enough......
Sanlam
Sanlam's reply19 Jun 2025, 13:34
Official
Good afternoon, Jacques

We have received feedback that Sanlam Gapcover has been in touch with you, and you have been assisted.

Regards
Sanlam Client Care 
JG
Jacques G's update22 Jun 2025, 17:32
Reviewer Update
SANLAM GAP COVER IS UNBELIEVABLE.......****S
I received confirmation that my claim was finalised and payment would be made on Friday.........wishful thinking.......no payment..........it's been 3 weeks since my claim, so much for 7 - 10 working days. PLEASE PAY MY CLAIM.......I EXPECT PAYMENT BY TUESDAY LATEST OTHERWISE I'M SENDING MY OFFICIAL COMPLAINT TO THE OMBUDSMAN. ENOUGH IS ENOUGH