Sanlam Gap Cover - WORST EVER

I have had the worst experience with Sanlam Gap cover or Kaelo.

My claim journey started when I was lying in hospital looking for the claim documents which i could not find on the website. I found an email address *** to which I emailed requesting for claim document received an email response the 2nd April apologising and providing me with claim documents.

I called the call centre few days after leaving hospital requesting for documents to be sent to me and I had to call a few times as the agents were either not helpful and or just didnt feel like sending documents.

Time to submit documents: on the documents provided to me it says email documents to *** i called call centre check all was received only to be told this is wrong email address

Call centre told me to email to *** i got ADDRESS NOT FOUND response

called call centre again asking why was i given incorrect information and to provide me with correct email address for submission. I was finally given correct email address *** and finally two hours later was provided with a reference number.

Fast forward to today 07/04/2025 I called to check status of claim mind you I submitted this claim on the 31/03/2025 and only to find out that the claim HASN'T been captured yet. ARE YOU SERIOUS!!!! My claim sitting in folder and the 7-10 business days for feedback is drawing to a close. Call centre agent advised that your administration department is on a backlog explain how this is my problem?????????? Sign up to your policy quick but to actually help me and get my claim submitted its been a nightmare!!!! I can't change policies as I need to be covered for birth etc but if this is what i must go through for my first submission is absolutely shocking

TERRIBLE SERVICE!!!!