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Angelene B

1 reviews | Active since May 2025

20 May 2025, 12:47

Sanlam Gap Cover - Worst!!!

Sanlam Gap Cover insurance sucks! I have been with them for only six months and are struggling to get claims paid out. Claim submitted on 2 April 2025. Phones are not being answered and all emails state that my claim is in process. No constructive feedback or communication. I am seriously considering changing to another gap cover.

0
Replies (5)
Sanlam
Sanlam's reply20 May 2025, 12:50
Official
Good afternoon Angelene

We apologise for your poor service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 May 2025, 15:25
Official
Hello Angelene

We have received feedback that you have been contacted.

Regards
Sanlam Client Care
AB
Angelene B's update08 Jul 2025, 14:42
Reviewer Update
Good day, It is now the 8th of July 2025 and my claim is still not resolved. Your letter said it was finalized on the 11th of June 2025. I have not received my money back for the claim I submitted. The phones are never answered and its always the same excuses. The auditors are busy with the claim. Please advise urgently or I am cancelling my gap cover. The worst service ever!!!!
Sanlam
Sanlam's reply08 Jul 2025, 15:05
Official
Good afternoon, Angelene

Thank you for contacting us about this.
 
We have requested urgent assistance from the relevant department.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply15 Jul 2025, 18:10
Official
Hello Angelene

We have received feedback that Sanlam Gapcover has been in contact with you, and you have been assisted. 

Regards
Sanlam Client Care