SANLAM GAP COVER - what a regret!

Item: Sanlam
Rating: 1
Author: Chivonne D

Really regret signing up with them. I've submitted a claim - which according to the consultant is a straight forward claim, and it's been almost a month now. I keep getting the same excuses when I call them - the system is offline/ they've migrated etc. etc. and they will call me back- I've NEVER received a call back - then emailed my query to the so-called escalations department - who's yet to call/email me back. POOR POOR SERVICE - but quick with the Debit Order deductions.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

05 Aug 2019, 13:10

Good day

We acknowledge receipt of your complaint.

The matter will be referred to the relevant department for urgent handling.

Regards

Client Relations

Sanlam's reply05 Aug 2019, 13:10

Official

Good day

We acknowledge receipt of your complaint.

The matter will be referred to the relevant department for urgent handling.

Regards

Client Relations

Sanlam's replyOfficial

14 Aug 2019, 08:20

Good day Chivonne We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.

We value you as our client.
Regards
Client Relations

Sanlam's reply14 Aug 2019, 08:20

Official