JE
Jan E
1 reviews | Active since Nov 2016
10 Aug 2021, 13:25
SANLAM GAP COVER - VERY BAD SERVICE
Sanlam Gap Cover has got the worst service I have experienced. I have submitted a claim more than 2 months ago. I have been asked to submit additional info which I did. Still no feedback after 5 weeks. Every time I call them they say it is in process...and sometimes they keep me on hold for more than 10 minutes. No one in the call center is capable to assist. I am so tired of the same story. I am very disappointed in the service and would advise everyone to change their Gap Cover before they sit with same problem. I have experienced the same problem a while back. No improvement since the last issues.
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Replies (2)
Sanlam's replyOfficial
10 Aug 2021, 13:34 Dear Jan
We acknowledge receipt of your complaint. We have escalated your complaint with the responsible team for further investigation. One of our consultants will be in touch with you shortly.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your complaint with the responsible team for further investigation. One of our consultants will be in touch with you shortly.
Kind regards
Sanlam Client Relations
Sanlam's reply10 Aug 2021, 13:34
Official
Dear Jan
We acknowledge receipt of your complaint. We have escalated your complaint with the responsible team for further investigation. One of our consultants will be in touch with you shortly.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your complaint with the responsible team for further investigation. One of our consultants will be in touch with you shortly.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
11 Aug 2021, 08:50Dear Jan
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your claim.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your claim.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Aug 2021, 08:50
Official
Dear Jan
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your claim.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your claim.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations