Sanlam Gap Cover - Useless & Refuses to Cancel Policy

I've had Sanlam Gap Cover for awhile now, until recently it was Okay - the reason why i say this is because I never claimed. I took it out purely because I was planning a pregnancy and the thought of extra bills just didnt sit well with me. Anyway, I asked that my policy be cancelled on 31 October 2019. I received no help, no emails, no cancellation - in short, they ignored me.

In December 2019, they decided to debt my account with R650 - who gave them the authority, Im still waiting for an answer. A lady contacted me and just explained that its for December & January payment - which again I asked who advised them that they had a right to do. Till today I have no answer as to what is going on there.

So I reversed the money and they still never contacted me. Surprise? no.

I again sent an email to advise that I want to cancel this policy - no ansewer, no phone call, nothing..

They are by far the WORST gap cover insurance I've ever had. So now if they take money off again, I will be forced to block their profile from debiting my account.

Maybe then I'll get an email or phone call to confirm cancellation.

I wont hold my breath though - they useless!