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DL
Daniel L

1 reviews | Active since Jun 2025

11 Jun 2025, 11:10

Sanlam Gap Cover - Unauthorized Debit

I changed bank details for my Sanlam Gap Cover. Sanlam then debited my old bank account, as well as two debits on my new bank account for the same month. After several phone calls and an exhausting amount of time on hold, I was told that the refund would be processed the following day. I am yet to receive a refund for the unauthorized debit.

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Replies (6)
Sanlam
Sanlam's reply11 Jun 2025, 11:27
Official
Good day Daniel

We apologise for your poor service experience and would like to assist.

Please send us your ID number, via private reply.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Best regards,

DL
Daniel L's update11 Jun 2025, 11:36
Reviewer Update
Thanks. My ID number is ***. 

Sanlam
Sanlam's reply11 Jun 2025, 11:46
Official
Thank you, Daniel.

We have arranged for you to be contacted and assisted.  

Regards
Sanlam Client Care

Best regards,

DL
Daniel L's update13 Jun 2025, 11:05
Reviewer Update
Hi, I have yet to be contacted about this and funds have still not reflected in my account. This is absolutely crazy. 
Sanlam
Sanlam's reply13 Jun 2025, 15:51
Official
Hello Daniel

We have followed up with Sanlam Gapcover for assistance.

Regards
Sanlam Client Care

Best regards,

DL
Daniel L's update23 Jun 2025, 10:51
Reviewer Update
I sent the details via private reply and did not receive any further communication from Sanlam.

I decided to call them, again. They informed me I would be refunded. It has been weeks and still no refund.