1 reviews | Active since Jan 2015
Sanlam Gap Cover to get their act together!!!!!
Sanlam Gap Cover! The claims process turnaround time is pathetic to say the least! This is my second claim since I have had gap cover. The first time I struggled with claiming and took a month before I was paid out! This time my claim was submitted on the 14th January and until now have received no feedback whatsoever on when claim will be paid despite the 10 day supposed turnaround time? I have read through all the Hello Peter reviews and see this is the norm with Sanlam! Sanlam gap cover need to get their act together. You cannot profess to handle claims within 10 working days and then take a month sometimes longer to settle. And then also not answer client emails. This is totally unacceptable! Had I read these reviews before taking out the gap cover, I would have selected a different insurance provider. When will my claim be paid???? Policy number *** Claim was sent to escalations but no response there either!!!!!
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We sincerely apologise for the service experience received.
We sincerely apologise for the service experience received.