Sanlam Gap Cover - The Gap is in Correspondence and Staff Ability

What a sorry excuse for gap cover!

Joined them in February 2015. Have not missed 1 single payment since inception. Submitted a first ever claim on the 14th of May 2019 and received a ticket number. Had no correspondence from the 14th until the 21st of May when I phoned them. I was told to fill in documentations and then resubmit it to them again. I had no further feedback until phoning them now, 30 May 2019, just to be told it is still within their 5 - 8 working days time frame so there is no feedback yet.

If I look at the first time it was submitted on the 14th of May, the time frame is LONG GONE!

Is this how they deal with claims? It just makes me wonder if I shouldn't rather move to another company.

Really Sanlam Gap Cover! Pull up your socks and provide the service you have been paid more than 4 years to provide!