Sanlam Gap Cover : Terrible Service!

Item: Sanlam
Rating: 1
Author: Jordyn-Leigh Fouche

Sanlam Gap Cover!

The claims process turnaround time is horrific! This has been an ongoing issue for the past 3 months! If I had read these reviews before choosing to go with Sanlam for my Gap Cover, I would have selected a different provider. I have received no communication from Sanlam with regards to an update on my request despite my many attempts!

Please see below ALL the reference numbers I have received from ME following up:

***************************249560

When will my claim be paid?

Helpful (0)

Replies (2)

Sanlam's replyOfficial

04 Nov 2021, 12:51

Dear Jordyn-Leigh

Please accept our apology for the poor service received. We have escalated your complaint to the responsible team for further handling.

Regards,
Sanlam Client Relations

Sanlam's reply04 Nov 2021, 12:51

Official

Dear Jordyn-Leigh

Please accept our apology for the poor service received. We have escalated your complaint to the responsible team for further handling.

Regards,
Sanlam Client Relations

Sanlam's replyOfficial

04 Nov 2021, 15:40

Good day Robyn-Leigh

We have tried calling but could not reach you. Please provide a convenient time for us to call again.

Regards,
Sanlam Client Relations

Sanlam's reply04 Nov 2021, 15:40

Official

Good day Robyn-Leigh

We have tried calling but could not reach you. Please provide a convenient time for us to call again.

Regards,
Sanlam Client Relations