Sanlam Gap Cover - Still waiting to be resolved

I struggle to get real information on the progress of my Sanlam Gap claim. No one in the call centre can give a meaningful update on the progress. It all started when I had to submit the same documents multiple times for this claim process to start. Although all the correct documents were provided, it seems if they don't know for what to look in the documents or to read the documents. It feels like they are *********** to process the claim. After nearly 2 months, I haven't yet received the outcome of the claim, although I have received an email that said that I should've received the outcome by now. So frustrated and annoyed by this experience.