Sanlam Gap Cover - Stay Away!!!!!

I have been a loyal Sanlam Gap Cover customer for years, faithfully paying my premiums without ever needing to claim. The one time I actually needed them, after undergoing in-hospital surgery in early 2025, they proved to be nothing short of a nightmare.

Their so-called claims process is a joke. They drown you in endless, repetitive requests for documents, only to then go completely silent for months on end. Following up is utterly pointless, the call centre is nothing but a dead end, with agents robotically "escalating" your query into a black hole. Eventually, after wasting your time and patience, they send a cold email saying your claim has been rejected. No real explanation, no accountability, just rejection.

This company is grossly unprofessional, ***********, and downright disgraceful. Their "service" is nothing but smoke and mirrors. If you value your time, your health, and your money, avoid Sanlam Gap Cover at all costs. There are far better companies out there, companies that actually respect their customers.

I have cancelled my policy in absolute disgust. True to form, weeks later I’m still waiting for confirmation of cancellation. Useless, pathetic, and a complete **** masquerading as an insurance provider. Stay as far away from Sanlam Gap Cover as possible.