Sanlam Gap Cover – Repeated Incompetence! Over R7,000 Lost Due to Incorrect Payments!

Sanlam Gap Cover – Repeated Incompetence! Over R7,000 Lost Due to Incorrect Payments!

I am absolutely disgusted by the continued incompetence, lack of accountability and shocking customer service from Sanlam Gap Cover.

Earlier this year, Sanlam paid my claims into the WRONG bank account. Not once, but TWICE! Despite my efforts to resolve the matter, that money has never been recovered, and I have been left to carry the financial loss.

Following these incidents, I made absolutely sure that my banking details were corrected. Sanlam confirmed that my correct banking details had been updated and that the old *** account had been removed from their system.

And now, unbelievably, THEY HAVE DONE IT AGAIN — FOR A THIRD TIME!

How is this even possible?

How can a financial services provider repeatedly pay claims into the wrong account, confirm in writing that the banking details have been corrected, and then proceed to make exactly the same mistake AGAIN?

What makes this situation even more unacceptable is Sanlam's attitude towards resolving these errors. Instead of taking responsibility for their mistakes, I am effectively told that I must sort it out myself!

I am now more than R7,000 out of pocket because Sanlam cannot seem to perform the basic administrative task of paying claims into the correct bank account.

This is money that I have had to pay out of my own pocket for medical expenses that my Gap Cover is supposed to assist with.

I pay my premiums every month. I have fulfilled my responsibilities as a policyholder. I have provided the correct banking details. I have followed up. I have done everything required of me.

Yet somehow, when Sanlam makes the mistake, I am the one expected to carry the financial consequences!

How is this acceptable?

What is the point of having Gap Cover if, when you need it, your claims are paid into an incorrect account and you are simply left to deal with the consequences?

This is no longer an isolated administrative error. It is a repeated failure, despite previous complaints and explicit assurances that the problem had been resolved.

I want Sanlam to explain:

Why have my claims been paid into the incorrect account THREE times?

Why was the old *** account still being used after Sanlam confirmed it had been removed?

Why am I expected to recover money that Sanlam incorrectly paid out?

Who is taking responsibility for the more than R7,000 I have had to pay out of my own pocket?

What is Sanlam going to do to reimburse me and ensure this never happens again?

I am not interested in another generic apology or another assurance that my banking details have been updated. I have heard that before, and clearly it means absolutely nothing!

I expect Sanlam to take ownership of its repeated failures, investigate what has gone wrong and reimburse the money I have lost as a result.

Three incorrect payments. Repeated assurances. Over R7,000 out of pocket. And absolutely no accountability.

This is completely unacceptable, Sanlam. Your clients deserve far better than this!