Hellopeter
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MA
Maria A

1 reviews | Active since Jul 2019

19 Jul 2019, 23:43

Sanlam gap cover. Poor pay out service

I have been paying for gap cover for the past 4 years. When it comes to claims they make it next to impossible to claim. I have a claim pending from March 2019 and I am still battling to get my claim paid out. I submitted everything they needed and still I wait. Since Tuesday this week 17th July 2019 I have been told that they are offline and when you ask to speak to a senior supervisor you are told that she is in training. Sanlam you are not playing fair you are quick to take hard working people's money but you make it impossible to pay legitimate claims.

0
Replies (5)
Sanlam
Sanlam's reply20 Jul 2019, 08:16
Official
Dear Maria

We acknowledge receipt of your complaint and will investigate it.

Kind regards
Sanlam Client Relations
MA
Maria A's update31 Jul 2019, 02:54
Reviewer Update
To date being the 30th July 2019. No money has reflected in my account. I was called promptly after the insert in Hello Peter to apologise for the inconvenience and that they were attending to my complaint. I got an email to say that they would pay out my claim BUT NOTHING HAS HAPPENED AS YET.
Sanlam
Sanlam's reply31 Jul 2019, 09:17
Official
Dear Maria

We acknowledge receipt of your reply.

We referred it to the relevant department for urgent attention.

Kind regards

Client Relations
MA
Maria A's update31 Jul 2019, 13:20
Reviewer Update
Thank you. The claim was paid. Now I can rest. Service rectified. Continuing to do business with them.
Sanlam
Sanlam's reply31 Jul 2019, 13:54
Official
Dear Maria

Thanks for your feedback.

Regards

Client Relations