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Avinash R

1 reviews | Active since Apr 2025

01 Apr 2025, 14:24

Sanlam Gap Cover pathetic service

It has become the most sickening and frustrating experience to deal with Sanlam Gap. I've submitted all the required documents a month and a half ago, then pushed from one person to the next, >11x30mins calls and no one can help. Then the last person tells me that the med aid statement is missing after the last 5 advisors told me everything is there and the assessor was off sick but is on it. The new system is the problem, apparently. *********** and pathetic service. Still awaiting a resolution.

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Replies (6)
Sanlam
Sanlam's reply01 Apr 2025, 14:28
Official
Good day Avinash

We apologise for your service experience and have requested the Sanlam Gapcover department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply01 Apr 2025, 15:34
Official
Hello Avinash

We have received feedback that Sanlam Gapcover has been in touch with you. Please respond to the email for further assistance. 

Regards
Sanlam Client Care
AR
Avinash R's update15 Apr 2025, 10:31
Reviewer Update
Hi, My 16th call to Sanlam Gap and i'm still waiting for the claims department to provide a resolution.
Sanlam
Sanlam's reply15 Apr 2025, 10:35
Official
Good day Avinash
 
Thank you for contacting us about this.
 
We have requested urgent assistance from the relevant department.
 
Regards
Sanlam Client Care
AR
Avinash R's update06 May 2025, 15:16
Reviewer Update
To date i have had no help or assistance in trying to resolve my issues. The claims department is a black hole. No one knows what is what. Today was 1 hour and 7mins of my time spent with no resolve. Can anyone in Sanlam help ???
Sanlam
Sanlam's reply06 May 2025, 16:44
Official
Good evening

We have received feedback that you have been contacted and that the matter is receiving attention.

Regards
Sanlam Client Care