Sanlam Gap Cover Pathetic (No) Service

Do not, and I repeat, do not get Gap Cover through Sanlam. I have had Gap Cover through Sanlam for the past 10-years. My husband went in for an operation, and there were co-payments that had to be made. This was in Feb 2025. I submitted the first claim form in Feb 2025 to Kaelo after which I received communication stating it should be done via Centriq. Resubmitted all paperwork again with proof of services delivery, etc as is required. To date no payments have been made. Claims Status was only sent on 03 Jun 2025, to date no further feedback or any payments.