Sanlam Gap Cover not paying back my money from taking a double debit order

Item: Sanlam
Rating: 1
Author: Herman S

So I have written a review before for Sanlam gap cover and nothing has changed since then. They sent a message back informing me I should not use hello peter but contact them in the future, that obviously doesn't work. They owe me about R8000 for taking a debit order double every month. The last person that emailed me keeps telling me she will call me but this never happens. This person is Kercia Charles.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

12 Sept 2019, 11:26

Good day Herman

We acknowledge your notice. When your complaint is submitted we escalate it to the relevant department. In order to avoid the facilitation we encourage the complainant to make use of the direct contact in future. Generally this deliver a quicker response time.

We will once again escalate your complaint.

Regards

Client Relations

Sanlam's reply12 Sept 2019, 11:26

Official

Good day Herman

Regards

Client Relations

Sanlam's replyOfficial

12 Sept 2019, 13:51

Good day Herman

A consultant tried to contact you. They will again try at about 16:00.

We trust the matter will be amicably resolve. We closing the matter on this platform.

Regards
Client Relations

Sanlam's reply12 Sept 2019, 13:51

Official