MS
Maruschka S
1 reviews | Active since Apr 2019
22 Jul 2019, 10:24
Sanlam Gap Cover No Respinse
Sanlam gap cover is horrible. I have sent in claims on 26 June. I received an automated response with ticket number ***. I did not receive any response after this. I have sent multiple other emails regarding this claim. *** , ***, ***, ***, *** . I finally received a response on 15 July from Charles. They requested a document ( which I sent right away) on my one claim and said they would respond by the end of the businessday on the other claim. I have yet to receive a response. I have sent this Kercia person multiple emails and still no response.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
22 Jul 2019, 11:07Dear Maruschka
We acknowledge receipt of your complaint.
The matter will be referred to the relevant department for urgent handling.
Regards
Client Relations
We acknowledge receipt of your complaint.
The matter will be referred to the relevant department for urgent handling.
Regards
Client Relations
Sanlam's reply22 Jul 2019, 11:07
Official
Dear Maruschka
We acknowledge receipt of your complaint.
The matter will be referred to the relevant department for urgent handling.
Regards
Client Relations
We acknowledge receipt of your complaint.
The matter will be referred to the relevant department for urgent handling.
Regards
Client Relations
MS
Maruschka S's updateReviewer Update
25 Jul 2019, 09:42Just an update. Sanlam contacted me. They let me know that they had problems with their systems and that this caused the delay in their response.
They have escelated my claims and we are just awaiting payment. Once I receive the payments I will update my rating.
They have escelated my claims and we are just awaiting payment. Once I receive the payments I will update my rating.
MS
Maruschka S's update25 Jul 2019, 09:42
Reviewer Update
Just an update. Sanlam contacted me. They let me know that they had problems with their systems and that this caused the delay in their response.
They have escelated my claims and we are just awaiting payment. Once I receive the payments I will update my rating.
They have escelated my claims and we are just awaiting payment. Once I receive the payments I will update my rating.
Sanlam's replyOfficial
25 Jul 2019, 10:44Good day Maruschka
We noted your comments.
Regards
Client Relations
We noted your comments.
Regards
Client Relations
Sanlam's reply25 Jul 2019, 10:44
Official
Good day Maruschka
We noted your comments.
Regards
Client Relations
We noted your comments.
Regards
Client Relations