sanlam gap cover..... no reccomendations.....

GAP cover - ok let me start from the beginnig.. i claimed for a procedure that was in april. then after logging a complain on hello peter i was informed that they still need a medical statement report. after this was submitted i waited till last week on Sunday i received a statement that it was paid to my bank account that was closed.... i was struggling aince day one for this claim to be finalised been with them a year paying every month then i received an email after complaining on hellopeter that 2 months payments did not go through like yeah i have been struggling for the last 2 months to get hold of you. now i get an email saying they will start the process of paying out my claim once the subscription is deducted month end where in the world? i even suggested that they deduct the money owed from the ammount they should pay out which is R3000 still have not received feedback....