SANLAM GAP COVER NIGHTMARE

I am lodging a complaint regarding the shockingly poor handling of my Sanlam claim, reference number ***, initiated on 15 September 2025. Despite having submitted all required documents promptly, I have been subjected to an unnecessarily prolonged and frustrating process due to repeated and inconsistent requests for the same documents.

The claims assessor failed to properly review my entire claim file, which has led to repeated document requests, causing delays and inconvenience. After multiple emails and phone calls, I spoke to Lungani on 3 October, who confirmed receipt of all documents and assured me the matter would be escalated. However, no action was taken.

On 9 October, I spoke to Tumi, who also confirmed that everything was in order and promised to escalate and provide feedback. Yet again, no feedback or resolution was forthcoming. Later that same day, I called again and spoke to Shanaid, but my concerns were still not addressed effectively.

This lack of responsiveness and failure to follow through on promises to escalate my claim has caused unnecessary stress and delay in processing my valid claim. I expect Sanlam to urgently rectify this by providing a clear update and finalizing my claim without further delay.