Sanlam Gap Cover - most horrible service!

Horrible experience with Sanlam Gap cover! Submitted a claim to the details online only to find out the administrator has changed so had to resubmit. They state claim turnaround time is 7-10 days, it has been longer and I’ve not heard anything! Furthermore, it’s impossible to get through to their call centre! The one of many, many times that I did get through I found out my claim hadn’t even been captured! I’m still awaiting feedback, this is appalling service!