Sanlam Gap Cover lost my claim twice

I submitted a claim to Sanlam Gap cover on the 19th of October. I received confirmation of receipt. After 3 weeks of waiting, I was told that Sanlam never received the claim. Within this time I contacted the call center to query the claim, and they said they would escalate the claim. This was never done. On the 6th I Spoke to Siphiwe King and I resubmitted the claim and the proof of original emails. I called again today on the 10th only to be told that they don't have the claim and SIphiwe doesn't work there anymore. I was then told to please resubmit and ill have to wait the 10-14 business days. This is laughable and crazy. I don't know what else to do.