MT
Mandie T
1 reviews | Active since Sept 2018
15 Nov 2022, 08:30
sanlam Gap cover lies about payments
on 08 November 2022 I received the email below:
Please note that the ex-gratia payment was made on the 2022/11/07. It should reflect within the next 3-5 business days
on 11 November 2022 I received this email Kindly note that the claims will be paid as per the treatment dates and not as a lump sum amount of R######
We trust you find the above in order.
Now please help me understand i wanted to pay my daughters physio. Her physio sessions which she needs so desperately is suspended yes its not your fault but i bargained for this to be paid already.
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Replies (6)
Sanlam's replyOfficial
15 Nov 2022, 09:20Good day Mandie
We are not sure how else we can be of assistance. It was confirmed that the amount will be available within a certain number of days. Sanlam does not have control over how long it takes for money to reflect in a bank account. We would suggest that if you have any further queries to contact the consultant who has been assisting you.
Regards
Sanlam Client Care
We are not sure how else we can be of assistance. It was confirmed that the amount will be available within a certain number of days. Sanlam does not have control over how long it takes for money to reflect in a bank account. We would suggest that if you have any further queries to contact the consultant who has been assisting you.
Regards
Sanlam Client Care
Sanlam's reply15 Nov 2022, 09:20
Official
Good day Mandie
We are not sure how else we can be of assistance. It was confirmed that the amount will be available within a certain number of days. Sanlam does not have control over how long it takes for money to reflect in a bank account. We would suggest that if you have any further queries to contact the consultant who has been assisting you.
Regards
Sanlam Client Care
We are not sure how else we can be of assistance. It was confirmed that the amount will be available within a certain number of days. Sanlam does not have control over how long it takes for money to reflect in a bank account. We would suggest that if you have any further queries to contact the consultant who has been assisting you.
Regards
Sanlam Client Care
MT
Mandie T's updateReviewer Update
15 Nov 2022, 13:58Have you read the mail. First they tell me the ammount was paid on the 07th however some of the claims have not been processed till date
MT
Mandie T's update15 Nov 2022, 13:58
Reviewer Update
Have you read the mail. First they tell me the ammount was paid on the 07th however some of the claims have not been processed till date
Sanlam's replyOfficial
15 Nov 2022, 14:58Hi Mandie
Our Gap Cover team has confirmed that they are corresponding with you.
Regards
Sanlam Client Care
Our Gap Cover team has confirmed that they are corresponding with you.
Regards
Sanlam Client Care
Sanlam's reply15 Nov 2022, 14:58
Official
Hi Mandie
Our Gap Cover team has confirmed that they are corresponding with you.
Regards
Sanlam Client Care
Our Gap Cover team has confirmed that they are corresponding with you.
Regards
Sanlam Client Care
MT
Mandie T's updateReviewer Update
18 Nov 2022, 05:23They are not corresponding with me. That is a lie o have sent a mail to the escalation department and still no response
MT
Mandie T's update18 Nov 2022, 05:23
Reviewer Update
They are not corresponding with me. That is a lie o have sent a mail to the escalation department and still no response
Sanlam's replyOfficial
18 Nov 2022, 09:34Good day Mandie
We have requested feedback from them.
Regards
Sanlam Client Care
We have requested feedback from them.
Regards
Sanlam Client Care
Sanlam's reply18 Nov 2022, 09:34
Official
Good day Mandie
We have requested feedback from them.
Regards
Sanlam Client Care
We have requested feedback from them.
Regards
Sanlam Client Care
Sanlam's replyOfficial
21 Nov 2022, 14:12Hi Mandie.
We provided you with feedback on your newest complaint.
Regards
Sanlam Client Care
We provided you with feedback on your newest complaint.
Regards
Sanlam Client Care
Sanlam's reply21 Nov 2022, 14:12
Official
Hi Mandie.
We provided you with feedback on your newest complaint.
Regards
Sanlam Client Care
We provided you with feedback on your newest complaint.
Regards
Sanlam Client Care