KS
Kerry S
1 reviews | Active since May 2013
01 Aug 2019, 19:39
Sanlam Gap Cover lack of service
The lack of customer service that I have received from Sanlam Gap Cover is absolutely shocking. I submitted the 1st claim on 8 July & thereafter 4 claims, none of which have been processed yet as of today 1 August! After numerous calls & emails, the agent promised to expedite the claims & call me back, none of which has happened. Really poor service & disappointing.
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Replies (2)
Sanlam's replyOfficial
01 Aug 2019, 19:54Dear Kerry
We acknowledge receipt of your complaint and will escalate it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will escalate it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply01 Aug 2019, 19:54
Official
Dear Kerry
We acknowledge receipt of your complaint and will escalate it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will escalate it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
16 Aug 2019, 14:26Good day Kerry
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply16 Aug 2019, 14:26
Official
Good day Kerry
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations