HS
Herman S
1 reviews | Active since Sept 2019
04 Sept 2019, 10:22
Sanlam Gap Cover Issues
Sanlam Gap Cover has been taking a double debit order for the last 3 years and I am getting nowhere to get it back. It is really frustrating. It has been more than a month. Shannon Grobler is supposed to help me but she does not respond to emails and they do not want to give me her telephone no.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
04 Sept 2019, 11:01Good day Herman
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's reply04 Sept 2019, 11:01
Official
Good day Herman
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
04 Sept 2019, 11:01Good day Herman
Can you please provide us with the reference number in the designated space provided by Hello Peter.
Regards
Client Relations
Can you please provide us with the reference number in the designated space provided by Hello Peter.
Regards
Client Relations
Best regards,
Sanlam's reply04 Sept 2019, 11:01
Official
Good day Herman
Can you please provide us with the reference number in the designated space provided by Hello Peter.
Regards
Client Relations
Can you please provide us with the reference number in the designated space provided by Hello Peter.
Regards
Client Relations
Best regards,
HS
Herman S's updateReviewer Update
04 Sept 2019, 11:07Hi,
I do not have a reference no from Hello peter.
I do not have a reference no from Hello peter.
HS
Herman S's update04 Sept 2019, 11:07
Reviewer Update
Hi,
I do not have a reference no from Hello peter.
I do not have a reference no from Hello peter.
Sanlam's replyOfficial
04 Sept 2019, 12:09Good day Herman
The Gap Cover reference number or id number of the client. You must capture it in the designated space as you log a complaint on this site.
Regards
Client Relations
The Gap Cover reference number or id number of the client. You must capture it in the designated space as you log a complaint on this site.
Regards
Client Relations
Best regards,
Sanlam's reply04 Sept 2019, 12:09
Official
Good day Herman
The Gap Cover reference number or id number of the client. You must capture it in the designated space as you log a complaint on this site.
Regards
Client Relations
The Gap Cover reference number or id number of the client. You must capture it in the designated space as you log a complaint on this site.
Regards
Client Relations
Best regards,
HS
Herman S's updateReviewer Update
04 Sept 2019, 12:15ID ***
HS
Herman S's update04 Sept 2019, 12:15
Reviewer Update
ID ***
Sanlam's replyOfficial
04 Sept 2019, 12:56Herman
we appreciate the co-operation. We will escalate it now.
Regards
Client Relations
we appreciate the co-operation. We will escalate it now.
Regards
Client Relations
Best regards,
Sanlam's reply04 Sept 2019, 12:56
Official
Herman
we appreciate the co-operation. We will escalate it now.
Regards
Client Relations
we appreciate the co-operation. We will escalate it now.
Regards
Client Relations
Best regards,
HS
Herman S's updateReviewer Update
04 Sept 2019, 13:00Thank you so much
Herman
Herman
HS
Herman S's update04 Sept 2019, 13:00
Reviewer Update
Thank you so much
Herman
Herman
Sanlam's replyOfficial
04 Sept 2019, 15:07Good day Herman We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
Best regards,
Sanlam's reply04 Sept 2019, 15:07
Official
Good day Herman We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
Best regards,