Sanlam Gap Cover is an expensive and inconvenient joke!

I have Sanlam Gap cover and it is a joke! I have been a member and paying for probably about 10 years, a very long time anyway. This year I had the first claim for a small procedure that was done. The procedure was done on 29 Jan 2025. I submitted 2 claims, one for an anaesthetist and one for the dr who did the procedure. Sanlam claims that their turn around time for claims is 10 business days. That is a blatant lie. The anaesthetist got paid 6 weeks later and the dr's claim was submitted on 1 April 2025. When I called yesterday to find out about the payment, I was told the claim was not captured yet. So more than 2 months later after submission and unless I phoned, Sanlam would have been unaware of this outstanding claim. Throughout the process there has also been no communication, other than, we have received your claim. I cannot recommend Sanlam, in fact I would recommend stay far away. There are many other companies offering gap cover and it may be time to explore those going forward!