EM
Est-Marie McCallaghan

1 reviews | Active since Jul 2024

13 Aug 2025, 10:08

Sanlam Gap Cover is a ****!

Their gap cover is a ****! You wait for two months for a claim to be processed, despite their undertaking to process claims within 7-10 days. Then, after two months, and after you threaten them with legal action, your claim is rejected for some bizarre reason. You can NEVER EVER get a hold of a manager. The claims manager ducks and dives your calls. She doesn't return your call if you leave her messages. They never respond to emails. Honestly just one big ****! If you have to pay your hospital co-payments in any event out of pocket, then gap cover is just basically *****ing your money every month.

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Replies (2)
Sanlam
Sanlam's reply13 Aug 2025, 10:12
Official
Good day Est-Marie   
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply15 Aug 2025, 11:10
Official
Good day Est-Marie   This is to confirm that you have been contacted, and feedback was provided to you.  Regards
 Sanlam Client Care