EM
Est-Marie McCallaghan
1 reviews | Active since Jul 2024
13 Aug 2025, 10:08
Sanlam Gap Cover is a ****!
Their gap cover is a ****! You wait for two months for a claim to be processed, despite their undertaking to process claims within 7-10 days. Then, after two months, and after you threaten them with legal action, your claim is rejected for some bizarre reason. You can NEVER EVER get a hold of a manager. The claims manager ducks and dives your calls. She doesn't return your call if you leave her messages. They never respond to emails. Honestly just one big ****! If you have to pay your hospital co-payments in any event out of pocket, then gap cover is just basically *****ing your money every month.
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Replies (2)0
Replies (2)Sanlam's replyOfficial
13 Aug 2025, 10:12Good day Est-Marie
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
Sanlam's reply13 Aug 2025, 10:12
Official
Good day Est-Marie
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Aug 2025, 11:10Good day Est-Marie This is to confirm that you have been contacted, and feedback was provided to you. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply15 Aug 2025, 11:10
Official
Good day Est-Marie This is to confirm that you have been contacted, and feedback was provided to you. Regards
Sanlam Client Care
Sanlam Client Care
