Sanlam gap cover ********** SERVICE!!!!

My mum signed on for Sanlam's gap cover early in 2021 and submitted her first claim in November 2021. Kaelo, who i believe is the administrator of this gap cover, was utterly USELESS AND PATHETIC. Requests for additional documentation was made piecemeal, dragging out the entire process for 2 months. The call centre is unable to provide feedback of any value, other than to say that the claim is with the assessment department. The claim was finally settled only after a scathing complaint letter was sent to them with the threat of being reported to the Ombudsman. My mum suddenly received her payment the next day. We are most definitely cancelling this service. Our first experience was ********** and will therefore be the last. She is even willing to go through the waiting period with a new gap cover.