Sanlam Gap Cover: Fast to accept the clients money but absolutely no interest in helping customers

I sent a claim to Sanlam Gap cover 12 days ago. This is my first claim since becoming a paying client a two years ago. I have heard nothing from Sanlam so far despite an automatic email saying the anticipated turnaround time is 8 working hours. This is shocking service to say the least. Fast to accept the clients money but absolutely no interest in helping customers.

Update:

I sent an email again to contact Sanlam threatening to terminate if I receive no reply by the following day and still no reply... guess I have no choice now.

I will not leave this here. I will proceed to report this to the applicable regulating body.

Gustav Klopper **********