Sanlam Gap Cover Faiing to deliver.

I have revived less than satisfactory service from gap cover. I contribute R495 per month which they gladly debit off my business account with no delay. I have made some claims this year, and, as yet have not been paid out for my claims. Infarct i have not even received any contact. I get ticket numbers acknowledging my correspondence, but NO feedback. Having spent almost three full afternoons dealing with this matter. As a business woman my time is precocious and I would like to have the service i am paying for.