1 reviews | Active since Jan 2020
Sanlam Gap Cover - don't hold your breath on receiving good customer care
Getting any timely email response from their product provider's customer service is a nightmare. After struggling yet again to get any response from an email enquiry over December 2019, I finally decided enough is enough and cancelled my policy on 10 January 2020. I requested a termination letter stating the start and end date of 31 January 2020, which my new policy provider required. I received the termination letter on 17 January 2020 - the end date stated as 31 October 2020. I immediately informed the sender of the date error and on 22 January received a reply that the policy has already been terminated. I then phoned the call center who assured me I would receive the correct letter same day, which I did not. Then on Sat 25 January just after midnight I received a policy welcome letter instead of the termination letter. I never had issues claiming from Sanlam Gap Cover, but don't hold your breath on receiving good customer care.
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.