TG
Terry G
1 reviews | Active since Dec 2010
28 Sept 2020, 10:47
Sanlam Gap Cover - Claims being ignored
I have had Sanlam Gap cover for about 4 years. Their fees are relatively expensive so in turn I expect to get good service in return for the money I pay. I have been submitting and re-submitting claim forms over the past three weeks. To date, I have received no response. I have used my personal airtime to call them and each time I get cut off. This is terribly unsatisfactory. I am now having to delay making payments on outstanding medical accounts because Sanlam are ignoring my emails and claims.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
28 Sept 2020, 11:06Dear Terry
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply28 Sept 2020, 11:06
Official
Dear Terry
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Good day We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's replyOfficial
29 Sept 2020, 09:37Dear Terry
We have been informed that one of our consultants have tried calling you on numerous occasions but were unable to reach you. Please provide a convenient time for us to call again. Please also confirm if they may e-mail you on your work or personal e-mail address.
We look forward to hearing from you.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants have tried calling you on numerous occasions but were unable to reach you. Please provide a convenient time for us to call again. Please also confirm if they may e-mail you on your work or personal e-mail address.
We look forward to hearing from you.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Sept 2020, 09:37
Official
Dear Terry
We have been informed that one of our consultants have tried calling you on numerous occasions but were unable to reach you. Please provide a convenient time for us to call again. Please also confirm if they may e-mail you on your work or personal e-mail address.
We look forward to hearing from you.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants have tried calling you on numerous occasions but were unable to reach you. Please provide a convenient time for us to call again. Please also confirm if they may e-mail you on your work or personal e-mail address.
We look forward to hearing from you.
Kind regards,
Sanlam Client Relations
TG
Terry G's updateReviewer Update
29 Sept 2020, 13:27Good day,
Thank you for the prompt response.
Please email me at ***. My contact number is ***.
Thank you for the prompt response.
Please email me at ***. My contact number is ***.
TG
Terry G's update29 Sept 2020, 13:27
Reviewer Update
Good day,
Thank you for the prompt response.
Please email me at ***. My contact number is ***.
Thank you for the prompt response.
Please email me at ***. My contact number is ***.
Sanlam's replyOfficial
29 Sept 2020, 14:06Good day, Terry
Please resend the information in the private field. Once you place the information publicly, the details are hidden for security purposes.
Kind regards,
Sanlam Client Relations
Please resend the information in the private field. Once you place the information publicly, the details are hidden for security purposes.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Sept 2020, 14:06
Official
Good day, Terry
Please resend the information in the private field. Once you place the information publicly, the details are hidden for security purposes.
Kind regards,
Sanlam Client Relations
Please resend the information in the private field. Once you place the information publicly, the details are hidden for security purposes.
Kind regards,
Sanlam Client Relations