Sanlam Gap Cover - CLAIM PENDING SINCE 17 FEB 2025!!

Item: Sanlam
Rating: 1
Author: Dian Janse van Rensburg

My claim was sent pillar to post, after my operation on 11 January I submitted all claim forms, only to find out Kaelo doesn't do the gap cover anymore. Long story short, since they received my forms on 17 Feb I have been given many excuses why it is not being processed. Last week it was "escalated" and was promised it would be sorted out in the week. STILL NOTHING!

Helpful (0)

Replies (4)

Sanlam's replyOfficial

05 Apr 2025, 19:05

Good day Dian

We apologise for your service experience and have requested the Sanlam Gap cover department to look into the matter and contact you on Monday.

Regards
Sanlam Client Care

Sanlam's reply05 Apr 2025, 19:05

Official

Good day Dian

We apologise for your service experience and have requested the Sanlam Gap cover department to look into the matter and contact you on Monday.

Regards
Sanlam Client Care

Sanlam's replyOfficial

07 Apr 2025, 09:29

Good morning Dian

We have received feedback that you have been contacted and that the matter is receiving attention.

Regards
Sanlam Client Care

Sanlam's reply07 Apr 2025, 09:29

Official

Good morning Dian

We have received feedback that you have been contacted and that the matter is receiving attention.

Regards
Sanlam Client Care

DJvR

Dian Janse van Rensburg's updateReviewer Update

11 Apr 2025, 08:31

Good day, I would just like to confirm that my complaint was escalated and resolved. Thank you for following up.

DJvR

Dian Janse van Rensburg's update11 Apr 2025, 08:31

Reviewer Update

Good day, I would just like to confirm that my complaint was escalated and resolved. Thank you for following up.

Sanlam's replyOfficial

11 Apr 2025, 08:44

Good morning Dian

Thank you for the feedback.

We appreciate it.

Regards
Sanlam Client Care

Sanlam's reply11 Apr 2025, 08:44

Official

Good morning Dian

Thank you for the feedback.

We appreciate it.

Regards
Sanlam Client Care