1 reviews | Active since Dec 2020
Sanlam Gap Cover
Sanlam Gap cover customer service is less than satisfactory.
This is my first claim on a policy that I've had for 3 years. I completed a claim form sent to me on the 21st of May and emailed it on the 31st of May together with the relevant documents. I received no communication from them, so I called on the 3rd of June to ensure that they received my claim. I was told that I need an additional statement which I then emailed to them on the 8th of June. Today I was advised that my claim is on hold due to outstanding requirements - the statement that I sent on the 8th and an updated claim form - apparently the claim form I completed is now outdated - less than a month after I received it, yet no mention of this was made when I contacted them to confirm receipt of my claim.
Do not expect to get a claim processed in the 10-14 working days they promise. Nine working days have already passed.
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations