TG
Thinus G
1 reviews | Active since Jun 2013
04 May 2019, 10:21
Sanlam Gap Cover = Big NO NO
They are quick to take your money BUT once you claim the problems start.
They claim an anticipated 8 hours turnaround time - well I've been waiting more than 28 DAYS.
NO RESPONSE from them after numerous e-mails !!!
Pathetic !!
The 1st time I claimed they turned the claim down for a totally unfounded reason - only when I took them on did they pay.
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Replies (2)
Sanlam's replyOfficial
04 May 2019, 10:34Dear Thinus
We acknowledge receipt of your complaint and will investigate the matter urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate the matter urgently.
Kind regards
Sanlam Client Relations
Sanlam's reply04 May 2019, 10:34
Official
Dear Thinus
We acknowledge receipt of your complaint and will investigate the matter urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate the matter urgently.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
09 May 2019, 10:40Dear Thinus
We have been informed that our Gap cover department could not get hold of you telephonically on Tuesday. They've sent you an email.
Regards,
Client Relations
We have been informed that our Gap cover department could not get hold of you telephonically on Tuesday. They've sent you an email.
Regards,
Client Relations
Sanlam's reply09 May 2019, 10:40
Official
Dear Thinus
We have been informed that our Gap cover department could not get hold of you telephonically on Tuesday. They've sent you an email.
Regards,
Client Relations
We have been informed that our Gap cover department could not get hold of you telephonically on Tuesday. They've sent you an email.
Regards,
Client Relations