SANLAM GAP COVER- BEWARE..

Item: Sanlam
Rating: 1
Author: Lauren S

Worse service ever and delaying tactics like nothing else. They are absolutely pathetic and will use their "one-sided views" to not pay a claim out. Besides that, their customer service is appalling. Only after 5 calls did one person realize I had the incorrect email despite the one answering the call asking what one's email is for verification purposes. This is just one example related to their poor service. The other is them using every tactic to not pay out a claim. I even received an email justifying only one side of a claim not being paid but neglecting the other. They are biased in their analysis of claims.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

27 Jul 2021, 15:58

Dear Lauren

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply27 Jul 2021, 15:58

Official

Dear Lauren

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

28 Jul 2021, 15:57

Good day  We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.  We value you as a client.

Kind regards

Client Relations

Sanlam's reply28 Jul 2021, 15:57

Official

Sanlam's replyOfficial

29 Jul 2021, 08:33

Good morning Lauren

Your comments is noted.

We will now close the matter on this platform.

If you have any other questions or concerns we encourage you to contact the relevant consultant.

Please stay safe and warm.

Client Relations

Sanlam's reply29 Jul 2021, 08:33

Official