MW
Monique W
1 reviews | Active since Jan 2020
28 Dec 2020, 10:57
Sanlam gap cover
Submitted my gapcover claim 03 Dec 2020, according to policy terms, claims will be paid 10 -14 working days. Phoned after 7 working days, claim is not processed, follow up today 14 working days after claim was submitted, claim has not been processed. Despite numerous requests, I have still not been contacted by any supervisor or manager. This is extremely frustrating
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Replies (2)
Sanlam's replyOfficial
28 Dec 2020, 11:03Dear Monique
We acknowledge receipt of your complaint. We have forwarded your matter to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have forwarded your matter to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Dec 2020, 11:03
Official
Dear Monique
We acknowledge receipt of your complaint. We have forwarded your matter to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have forwarded your matter to the responsible team for further handling.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
29 Dec 2020, 11:34Dear Monique
One of our consultants has tried calling you but were unable to reach you. Kindly refer to the email that was sent to you.
Kind regards,
Sanlam Client Relations
One of our consultants has tried calling you but were unable to reach you. Kindly refer to the email that was sent to you.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Dec 2020, 11:34
Official
Dear Monique
One of our consultants has tried calling you but were unable to reach you. Kindly refer to the email that was sent to you.
Kind regards,
Sanlam Client Relations
One of our consultants has tried calling you but were unable to reach you. Kindly refer to the email that was sent to you.
Kind regards,
Sanlam Client Relations