SM
Stacey M
1 reviews | Active since Dec 2020
16 Feb 2021, 13:29
Sanlam gap cover
I have sent my claim for Sanlam gap cover on the 19th of January. Thereafter I kept following up since they don't keep you up to date. On the 26th I called again and was told the claim was never received. Resent claim again. Today is the 16th and I still have not had any correspondence or the claim has still not been resolved. Cannot believe that its so difficult to claim from such a big insurance company
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
16 Feb 2021, 13:31Dear Stacey
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply16 Feb 2021, 13:31
Official
Dear Stacey
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
SM
Stacey M's updateReviewer Update
17 Feb 2021, 09:37I have yet to have any correspondence from Sanlam. It is obvious that the above was an automated response. Really disappointed
SM
Stacey M's update17 Feb 2021, 09:37
Reviewer Update
I have yet to have any correspondence from Sanlam. It is obvious that the above was an automated response. Really disappointed
Sanlam's replyOfficial
17 Feb 2021, 10:19Dear Stacey
Please accept our apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Feb 2021, 10:19
Official
Dear Stacey
Please accept our apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We are following up with the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
17 Feb 2021, 12:26Dear Stacey
We sincerely apologise for the service experience received.
Due to the protection of your personal information, we received feedback that one of our consultants has made contact with you to discuss the progress of your payment.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, we received feedback that one of our consultants has made contact with you to discuss the progress of your payment.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Feb 2021, 12:26
Official
Dear Stacey
We sincerely apologise for the service experience received.
Due to the protection of your personal information, we received feedback that one of our consultants has made contact with you to discuss the progress of your payment.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, we received feedback that one of our consultants has made contact with you to discuss the progress of your payment.
Kind regards,
Sanlam Client Relations
SM
Stacey M's updateReviewer Update
17 Feb 2021, 12:41I have received a call from one of your representatives. She advised that the claim has been approved and that funds will be transferred. She also stated that I have been emailed but nothing is in my spam or inbox. Perhaps the email address is wrong on your system. I will update this review once the funds and report of payment has been received.
SM
Stacey M's update17 Feb 2021, 12:41
Reviewer Update
I have received a call from one of your representatives. She advised that the claim has been approved and that funds will be transferred. She also stated that I have been emailed but nothing is in my spam or inbox. Perhaps the email address is wrong on your system. I will update this review once the funds and report of payment has been received.