SANLAM GAP COVER ADMINISTRATORS ARE INEFFICIENT AND USELESS

Sanlam or the Operators of SANLAM GP COVER are the must unbusinesslike and disgraceful organisation I have ever given business to.

I have several issues with this company, but needless to say I am considering moving my Gap Cover, which seems to have Sanlam in name only, to another provider. I have been with the Group for 10 years now and have seen the administration of Sanlam Gap Cover go from world class to a pile of steaming "mud". For example, a little missive at the end of the email communications from their Billing Department that states "Please be advised that emails to this inbox have a turnaround time of 10 working days." WOW. The old Post Office has a quicker turnaround time back then when we used to communicate via letter. It is also obvious that when, 12 days later I finally got a reply to my complaint, that nobody in the administration department ever bothered to read the substance of my letter. By the way, the willy nilly suspension of policy benefits in cases of a failed debit order is a disgrace and probably *******. Readers: Do NOT touch this company with a bargepole.