Sanlam Gap Cover absolute administrative chaos

Sanlam Gap cover is completely falling apart. I have had gap cover with them for 5 years. Never has a claim ever been paid in their "7 working days". But recently it has gone from bad to worse.

I submitted a claim to their system on 18 March 2025. The next day i got an email stating i should send my claim to *** as Kaelo no longer processes new claims for sanlam. I did that. After 3 weeks of no feedback i contacted them and they said i should send it to a different email address on 10 April 2025. Which I did. A month later i get an email on the 11th of May that my claim is being processed. Today when i call in to ask the status of the claim they just shrug their shoulders and say it takes 7 days to process and it is with the assessor still and then needs to go to the insurer to be processed. No excuses or sorry its taking long just that from 11 May 7 days haven't passed although they can see on the system it was submitted on 10 April.