BM
Balise M
1 reviews | Active since Mar 2018
05 Sept 2019, 08:21
Sanlam Gap cover
I joined Sanlam gap cover in 2017 , this year was my first time claiming , and I must say claiming process is a nightmare, because they guarantee feedback in 7-10 days after submitting their required documents , my first claim took over a month to be finalized, now again is been over 14 days no response or anything from them with regards to why its taking forever. When I call them they always escalating the claims and no ones from the claims department comes back to update me on why there is a delay, which tells me no one is attending to my claims.
They never have problems are delays in collecting my monthly premiums, but it seems paying out is a problem for them they delay it as much as they can and its not acceptable. I can't be paying for medical aid, medical gap cover and still be paying dr's bills . I just don't have that money.
Am frustrated and running broke.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
05 Sept 2019, 09:57Good day Balise
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply05 Sept 2019, 09:57
Official
Good day Balise
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
05 Sept 2019, 11:01Good day Balise
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply05 Sept 2019, 11:01
Official
Good day Balise
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
BM
Balise M's updateReviewer Update
10 Sept 2019, 15:41Its pointless, last week when I spoke to your consultant I thought really we getting somewhere. I got confirmation that the claims were processed and will paid out in 5 days. Yesterday I received your remittance and only one claim out of 3 claims was processed and even that claim was partially processed with no explanation as to why the other line item on the statement was not processed.
I emailed you guys and called no one is giving feedback, and that's the most frustrating part not knowing what it happening. Also why do I have to complain on hello peter to get a response from you guys, is your reputation worth more than the satisfaction of your clients with your service?
I emailed you guys and called no one is giving feedback, and that's the most frustrating part not knowing what it happening. Also why do I have to complain on hello peter to get a response from you guys, is your reputation worth more than the satisfaction of your clients with your service?
BM
Balise M's update10 Sept 2019, 15:41
Reviewer Update
Its pointless, last week when I spoke to your consultant I thought really we getting somewhere. I got confirmation that the claims were processed and will paid out in 5 days. Yesterday I received your remittance and only one claim out of 3 claims was processed and even that claim was partially processed with no explanation as to why the other line item on the statement was not processed.
I emailed you guys and called no one is giving feedback, and that's the most frustrating part not knowing what it happening. Also why do I have to complain on hello peter to get a response from you guys, is your reputation worth more than the satisfaction of your clients with your service?
I emailed you guys and called no one is giving feedback, and that's the most frustrating part not knowing what it happening. Also why do I have to complain on hello peter to get a response from you guys, is your reputation worth more than the satisfaction of your clients with your service?
Sanlam's replyOfficial
10 Sept 2019, 16:29Balise
We will escalate it for urgent intervention.
Regards
Client Relations
We will escalate it for urgent intervention.
Regards
Client Relations
Sanlam's reply10 Sept 2019, 16:29
Official
Balise
We will escalate it for urgent intervention.
Regards
Client Relations
We will escalate it for urgent intervention.
Regards
Client Relations