Sanlam Gap Cover - A very frustrating Experience

This review relates to Sanlam Gap Cover. I have been trying to sort out a claim since my operation on the 21st of January 2025. Sanlam did not provide me with all the documents required. Each week a different document. Delaying the process. Once all docs received had to call constantly for a month and a half to get the claim sorted. Still not completed. I get pushed from one person to the next. Each one promising and not delivering. Received a statement from Sanlam Gap Cover with one service provider amount being R100,000 more than the claim. No one can tell me why????? This particular claim is the one that they for some reason cannot finalise. They cannot tell me what the problem is. Very Frustrating!!!! Hope to get answers soon.